Returns Policy

All our items come with a one year warranty (excluding faders, knobs and bulbs).

Any faulty goods must be returned by the customer at their cost (keep the receipt).

If you are an applicable candidate we may ask for the sending receipt so we can refund the cost to send your item.

We will exchange faulty goods within 14 days of purchase, any item found faulty after 14 days will be returned for warranty repair. This may take up to 2 months. (average time approx 3 weeks).

We do not offer products on a trial basis. If you place your order without contacting us first, we shall asume that you understand the compatibility and suitability of the products you are ordering.

We are a trade supplier. All the products we sell are for "Professional Use Only". Consumer regulations including the "distance-selling regulations" do not apply to any sale from disco-equipment-sales.co.uk.

Contact us BEFORE you make any returns, because, dependent on the product, the returns address and manufacturer policy may differ.

Non-faulty products:

If you change your mind about what you have purchased, you may return your purchase for a full refund less our delivery costs. This means that we will retain whatever it cost us to deliver it to you in the first place, even if delivery was not charged for.

The goods must be UNOPENED.

Return carriage is your own responsibility.

Opened packaging:

We do not accept returned goods that have been opened, as once a product's internal or external packaging has been opened, it is illegal for us to attempt to sell it as brand new.

However, under certain circumstances we may accept back an opened package, in this case there will be a restocking fee ranging from 15% to 25%. This either covers the cost of repackaging it or this will be the amount we will reduce the product by to re-sell it as second hand.

Faulty products:

All products carry a manufacturers' full 12 month warranty unless stated otherwise. Consumables, such as phono cartridges and lamps, do not carry any warranty.

Returns authorisation:

Please contact us to obtain a Returns Reference Number and the return address. Unauthorised returns may be rejected. This means your parcel may be returned to you incurring further costs to you.

Faults:

Please make very sure there is a fault: For electrical products, you should check all exterior fuses, there should be one in the plug and there may also be some in the rear of the unit and check the plug for the fuse and any loose wires.

If no fault is found, some manufacturers enforce a "no fault found" charge, and may also charge you or carriage before returning the product to you. This is outwith our control, so please ensure the manufacturer or we agree that there is a fault before returning any electrical product.

Within 14 days:

Subject to having available stock to hand, if your product develops a genuine fault within 14 working days we will usually simply replace it. For products under 20Kg we will usually ask you to return the product to us or our supplier, but we will re-imburse you for any carriage charges incured up to a maximum of £15 (including VAT); providing the original receipt for postage is supplied to our office. Photocopies are NOT acceptable.

After 14 days:

Depending on your product's manufacurers' warranty policy, we may either ask you to send your product directly to the manufacturer or to our service centre for repair. In either instance you MUST CONTACT US FIRST to arrange the return.